How to Enable Multilingual Email Templates in BoldDesk
BoldDesk provides multilingual support for email templates, enabling businesses to deliver localized content and improve customer engagement. This guide explains how to enable and configure multilingual email templates within the BoldDesk portal.
Step 1: Enable Multilingual Support at the Portal Level
To begin, you need to enable multilingual support at the portal level.
Follow the steps provided in the article ‘How to Configure Multilanguage Support’ in your portal. This will ensure that the necessary infrastructure is in place to support multiple languages in your email templates.
Step 2: Configuring Email Templates
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Go to Admin > Email Notifications.
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Select the email event template you want to modify.
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In the template editor, locate the Language Selector on the right panel.
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Choose the desired language from the list.
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Update the template content for the selected language, including text and formatting.
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Click Save.
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Repeat steps 4–6 for each language you want to support.
Step 3: Managing Language Updates
As your email templates support multiple languages, it is important to keep them up to date with consistent content across all supported languages.
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If you make changes to the content of one language, it is recommended to update the corresponding content in all other language templates as well.
This ensures that email communication remains consistent for all users, regardless of the language they receive emails in. -
To simplify this process, you can mark other language templates as “Mark as outdated” when you update the content in one template. This serves as a reminder to update the other language templates with the same changes.
Conclusion
Enabling multilingual email templates allows you to effectively communicate with users in their preferred languages.
By following the steps outlined in this article, you can configure multilingual support at the portal level and customize email templates for different languages.
Remember to keep all language templates updated to ensure consistent and accurate communication across your user base.
FAQs
1. Can I enable multilingual templates without activating portal-level language support?
No. You must enable multilingual support in Portal Settings before configuring templates.
2. How many languages can BoldDesk email templates support?
BoldDesk supports multiple languages based on the languages added in Portal Settings.
3. What happens if a language template is marked as outdated?
It serves as a reminder to update that template to match the latest changes in other languages.
4. Can I customize the subject line for each language?
Yes. Each language template allows you to modify the subject line and body content independently.
5. Do multilingual templates affect automated email workflows?
No. Automation rules remain intact; emails are sent in the user’s preferred language if configured.
