How to Manage and Personalize Email Notifications

You can manage and customize all the email notifications that are sent from your BoldDesk portal.

Enable/disable email notification

1. Go to the Admin page and open the Email Notification option. By default, all the email notifications will be enabled.
2. Select the radio button to enable or disable the Email Notifications.

Configuring the email notification

1. Click the Email Notification event that needs to be configured.

The list of all the brands will be mapped with their respective default templates.

3. To change the Template, click the drop-down option. The list of available templates will be displayed. You can select the required template from the list.

4. Enable or disable the email notification for a particular brand under the Notification category.

Adding a new template

1. Click the New Template button and enter the required details.

2. To dynamically customize the content, click the Insert Placeholders option to get various placeholders.

3. Select the System/Custom Placeholders to load values dynamically while sending emails.

4. Click the Add button to add a new template.

Editing templates

1. In the Templates list, click the More Options button and select the Edit option.

2. Select the Update option to update the required details.

Cloning templates

1. In the Templates list, click the More Options button and select the Clone option.

2. Select the Add button to clone a template as a new template.

Deleting a template

In the templates list, click the More Options button and select the Delete option.

The following HTML customization will be supported by the template:

• Inline images like logos for signature or company logo
• Tables
• Links
• Text formatting
• Changing font colors