Category / Section
Managing Email Notifications for Account Activation, Verification, and Password Resets
1 min read
Updated:
You have the option to refrain from sending account activation, verification, or password reset emails to users. However, it’s important to note that these emails are triggered by core system actions in BoldDesk, such as:
- Creating a new user account (manually by an admin, via the portal, or automatically when a first-time user submits a ticket through email or live chat).
- Sending user verification as an admin.
- Creating users via API.
How to Manage Email Notifications
To disable the specified email notifications, please go to the Admin section, then proceed to Email Notifications and finally click on the Contact Tab, where you can turn off the notifications as shown in the snapshot.
- Disabling Contact Activation/Verification in BoldDesk prevents account activation/verification emails from being sent when a ticket is created by a new user, or a new user is added.
- Disabling Contact Password Reset in BoldDesk blocks password reset emails triggered by “Forgot Password” on the login page or through admin actions in the contact module, with no option to control these triggers individually.
- Additionally, if you’re using multiple brands, you can configure email notification settings separately for each brand.
Related Articles
