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How to set up email-only support for customers and hide the customer portal
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Currently, it is not possible to disable or hide the customer portal. However, you can prevent your customers from using the customer portal and only replying via email by following these steps.
- Go to Admin > Email notifications > Contacts and disable the Contact Activation, Contact Password Reset and Contact Verification events as shown in the following screenshot.
- In other events, click the respective Settings icon and click the Edit icon to edit the email templates.
- Delete the ticket ID and links from all the email notification templates that will be sent to the customer.
This approach ensures that the customer remains unaware of the existence of the customer portal, allowing them to only view and respond to emails.
- In the admin settings, uncheck the customer portal sign-up option. This will prevent customers from being able to sign up on the customer portal.
- Go to Admin > Customer Portal > General > Allow anyone to download files without logging in.
