How to Setup Your Support Email in BoldDesk
Support email addresses in BoldDesk allow your customers to create tickets by sending emails directly to your configured support mailbox. This guide explains how default and custom support addresses work, how to configure forwarding or IMAP syncing, and where to manage these settings in the BoldDesk Admin Center.
Understanding Support Email Channels in BoldDesk
BoldDesk uses Support Email Channels to automatically convert incoming emails into tickets and send outbound notifications.
Navigation Path
Admin Center → Channels → Email
From this page, you can manage:
- Default support email address
- Custom support email addresses
Using the default email address
When you register for BoldDesk, you’ll get a default support email address ending in .bolddesk.com, like ([email protected]). Any messages sent to this address will automatically create tickets in your portal, and the BoldDesk email address is automatically verified.
Using a custom email address
You can choose to create a personalised support email address without using .bolddesk.com. Furthermore, if you already have a support email address (like [email protected]), you can set it as your support email.
Explore more about how to set up your custom email:
How to Configure Support Email Channel
How to Setup DKIM for BoldDesk
There are two methods available for establishing a personalised email address.
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Forwarding email
When adding a custom email address for support, ensure to activate email forwarding and verify it. Email forwarding enables automatic redirection of all incoming emails from one account to another. Using this feature, you can convert incoming emails to tickets and process them. For further details on email forwarding and verification, refer to the following articles.
Gmail: How to Forward and Verify Emails in BoldDesk
Outlook: Enable Email Forwarding in Outlook
Yahoo: Enable automatic email forwarding in Yahoo
Zoho: Email Forwarding in Zoho mail -
IMAP
Using IMAP, you can sync the emails from your custom email inbox to BoldDesk. To configure IMAP in BoldDesk, refer to the following KB article.
How to Configure IMAP in BoldDesk for Email Syncing
FAQs
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Can I use multiple custom support email addresses?
Yes. BoldDesk allows you to add and manage multiple custom support email addresses within the same brand. You can use them for different departments (e.g., sales, billing) or different products. -
Does BoldDesk support POP3 for email syncing?
No. BoldDesk supports only IMAP for inbox syncing. POP3 is not available. -
If I use IMAP, do I still need to set up forwarding?
No. IMAP syncing replaces the need for forwarding. -
Can I disable ticket creation for certain incoming emails?
Yes — BoldDesk allows you to disable ticket creation for certain incoming emails.
