How to Setup Your Support Email in BoldDesk

Support emails serve as recipients of notifications regarding various events and can also be employed for ticket creation purposes.

Using the default email address

When you register for BoldDesk, you’ll get a default support email address ending in .bolddesk.com, like (support@abc.bolddesk.com). Any messages sent to this address will automatically create tickets in your portal, and the BoldDesk email address is automatically verified.

Using a custom email address

You can choose to create a personalized support email address without using .bolddesk.com. Furthermore, if you already have a support email address (like support@yourcompanyname.com), you can set it as your support email.

Refer this articles to know how to setup your custom email
How to Configure Support Email Channel
How to Setup DKIM for BoldDesk

There are two methods available for establishing a personalized email address.

• Forwarding email
  When adding a custom email address for support, ensure to activate email forwarding and verify it. Email forwarding enables automatic redirection of all incoming emails from one account to another. Using this feature, you can convert incoming emails to tickets and process them. For further details on email forwarding and verification, refer to the following articles.
  Gmail: How to Forward and Verify Emails in BoldDesk
  Outlook: Enable Email Forwarding in Outlook
  Yahoo: Enable automatic email forwarding in Yahoo
  Zoho: Email Forwarding in Zoho mail

• IMAP
  Using IMAP, you can sync the emails from your custom email inbox to BoldDesk. To configure IMAP in BoldDesk, refer to the following KB article.
  How to Configure IMAP in BoldDesk for Email Syncing

More references

Why My Emails are Not Converting into Tickets
How to Enable the External Forwarding in M365