Integrate BoldDesk on any Website for Seamless Ticketing
Easiest method is to include a link to your support portal in the menu of your website, directing users to the BoldDesk support portal site that you have established.
An example is visible on the BoldDesk website.
Using Embeddable Web forms or Web widgets
You can integrate BoldDesk on your website to raise tickets directly without having to log in to the BoldDesk portal. This can be achieved by embedding the web forms and widgets onto your website.
Requesters will receive email notifications upon ticket creation, and end users can follow up and reply to the tickets via email. Moreover, you also have the option to enable the Knowledge Base on the widget and web forms embedded; explore more on How to Enable Knowledge Base in Web Form.
There is also an option to include ticket fields in the widgets and web forms. Please see more on How to add custom field to the webform or widget.
An example is visible on the BoldDesk website using web forms.
Once you have copied the embed code, you can paste it to your website and manage the position and other settings as illustrated in How to Customize the Appearance of Contact Us Web Form.
FAQs
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Can I enable Knowledge Base articles inside embedded web forms or widgets?
Yes. BoldDesk allows you to enable Knowledge Base (KB) articles inside both embedded Web Forms and Support Widgets. -
Does BoldDesk provide a script to add a floating ticket button to my site?
Yes — BoldDesk provides a native script you can add to your website to display a floating ticket button, which appears as part of the Support Widget. -
Can I restrict which ticket fields appear in my embedded form?
Yes. BoldDesk allows you to include specific ticket fields in embedded forms or widgets on your website. -
Does BoldDesk support Single Sign-On for embedded forms?
No. SSO applies only to portal access. Web Form and Widget submissions do not require authentication.
