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How to Convert Emails to Tickets in BoldDesk
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When you sign up for BoldDesk, you’ll get a default support email address ending with .bolddesk.com, for example (support@abc.bolddesk.com). Any emails sent to this address will become tickets in your portal.
You can create a custom support email address without .bolddesk.com. Also, if you already have a support email address (e.g., support@yourcompanyname.com), you can add it as your support email.
Note:
- For more information on configuring support email channels, refer to this article: How to Configure Support Email Channel.
- After adding a custom email address, follow the instructions outlined in the given article for email forwarding and verification: How to Forward and Verify Emails in BoldDesk.
- Email notifications will be sent when a ticket is created or updated. For information on managing these notifications, refer to this article: How to Manage and Personalize Email Notifications
Check out this video tutorial for more details.
