How to Enable Knowledge Base in Web Form
The embeddable web form enables you to integrate the Knowledge Base article into your organization’s website or Help Center. Users can access the articles through this web form.
Add a New Web Form
To add a new web form, follow the given steps:
- Open the Web Forms module.
- Click the Add Web Form button.
Please refer to this article for further details on adding a new web form.
Enable Knowledge Base
To set up the knowledge base for the web form, follow these instructions:
- Enable Knowledge Base - Displays the knowledge base article in the web form pop-up.
- Header Text - Text that appears as the Knowledge Base title.
- Category - Allows you to choose the categories to be listed in the web form pop-up.
- To enable the Knowledge Base in your web form, first enable it for the brand in customer portal settings and select the same brand for the form. For more details, please check this article.
- Categories appear in the web widget only if they have at least one published article accessible to “All Users”.
- Articles or categories set to “Logged-in users” won’t show in the form.
Embed Code
The embed code will be displayed in the dialog box when the web form settings are created or updated successfully. You can copy the embed code and insert it into your help center or website.
Embedded Web Form
After adding the embed code to your website or product, the web form will appear as follows:
Home
The selected categories will be listed, and you can switch between the knowledge base and the contact form. Additionally, you can search for articles and find them using the search feature.
Article List
After selecting a required category, the corresponding articles will be displayed.
Article Details
The details of the article will be displayed.
- On the article’s details page, you can either Like or Dislike an article.
- If you dislike an article, you will be asked for further details that would help improve the article. The feedback options for disliking an article will be displayed as shown in the following image.
