Embeddable Web Form APIs

The Embeddable Web Form APIs allow you to pre-fill all the fields in the Contact Us form.

Prefill Form Fields

To fill out the form, simply use the Prefill API. For dropdown type (single or multi-select), assign the id as the value. For other fields, simply assign a string value.

BolddeskWidget (fill, form, {
   name: 'Daniel',
   emailId: 'daniel@afgc.inc',
   categoryId: 12,
   cf_country: 21,
   cf_state: 17
});

Open a article

You can use this API to open a article when your customers click on a link on your website. When using this API, you need to provide the article ID.

BolddeskWidget('open', 'article', {
 id: 123 // article ID
});

Onload Customization

Add the following script above the embedded code to pre-fill the form fields when the page loads.

<script>
    window.BolddeskWidgetConfig = {
           form: {
               fill: { name: "Daniel", emailId: "'daniel@afgc.inc'", categoryId: 12 }
           },
           created: (args) => {
               // When the web form is rendered, the created event will be triggered.
           }
       }
</script>

When a Web Form is rendered, the created event will be triggered. The following properties can be found in the created event argument.

{
     type: form,
     id: Web form Id,
     name: Web form Name
}