BoldDesk Admin Center Overview

Published: Mar 24, 2023

Admin Center can be opened using the Admin menu. It consists of several settings and configuration options for setting and customizing your organization instance.

Various settings available under the admin center are listed in the following table :

Manage	Ticket Fields
	Ticket Forms
	Activity Fields
	Contact Fields
	Contact Group Fields
	Field Dependencies
	Ticket Views
	Canned Response
	Email Notifications
	Tags

Automation	Auto Assignments
	Create Ticket Triggers
	Update Ticket Triggers
	Time Triggers
	Business Hours
	Holiday Lists
	Service Level Agreements (SLA)
	Webhooks
	Agent Shifts

Users and Permissions	Agents
	Groups (Teams)
	Roles and Permissions
	Agent Availability Status
	Agent Load

Settings	General
	Language
	Artificial Intelligence
	Agent Portal
	Customer Portal
	Customer Satisfaction Survey

Channels	Emails
	Web Widgets
	Web Forms

General	Brands
	Billing and Subscriptions
	Audit Logs
	Import Data

Integration Apps	My Apps
	Marketplace
	Custom Apps

BoldDesk Admin Center Overview

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