How to Delete the Default BoldDesk Support Email
BoldDesk automatically assigns a default support email during account creation. While functional, this email may not align with your organization’s branding or preferences. This guide explains how to safely delete the default support email and replace it with a custom, verified email address.
Support Email Limits by Plan
Each BoldDesk subscription plan includes a specific number of support email slots:
| Plan | Maximum Support Emails |
|---|---|
| Scale | 5 |
| Momentum | 10 |
| Enterprise | 10 |
To delete the default support email address, you must add a custom email and verify it. Explore How to Configure Support Email Channel. You can make the verified support email the primary email for the portal. Then, you can delete the default support email that is received from BoldDesk. Once deleted, you can add another email. Likewise, in other plans, you can replicate the same procedure.
For example, “Customer Support” with the default BoldDesk email is the primary support email. Once the “Automotive” custom email is added and verified, it can be set as the primary email. You can then delete the default email and add other custom emails as needed.
- If the custom support email is not verified, you cannot make it the primary support email.
- Once your custom email is set as primary, you can delete the default support email address if desired.
- If there is only one support email added in your portal, you cannot delete it.
- To ensure all emails are sent from the custom support email, set it as the primary address using the star icon. Having two support emails won’t cause issues as emails will only be sent from the default BoldDesk address if a ticket originates from it.
- Once the default support email is deleted, it cannot be restored. However, you may add it again as the default support email.
Frequently Asked Questions (FAQs)
Q1: Can I delete the default email without adding a custom one?
A: Yes. You can add another default email before deleting the existing one, or you must first add and verify a custom email, then set it as primary before deleting the default one.
Q2: What happens if I have two support emails?
A: Tickets can be created for both emails as long as ticket creation is enabled for both emails.
Q3: Can I change the primary email later?
A: Yes. You can change the primary email anytime by verifying another email and marking it as primary.
