How to Change the Default Support Email Address
In BoldDesk, the default support email address is automatically configured to match your BoldDesk subdomain.
When you set up your BoldDesk account, you configure a subdomain within BoldDesk domain. The default support email address is then generated based on this subdomain. The format of the email address is support@[your-subdomain].bolddesk.com.
For instance, if your subdomain is ‘pacific.bolddesk.com’, your default support email address will be ‘support@pacific.bolddesk.com’.
To change the default support email address, you need to modify your BoldDesk subdomain. Once you update it, the default support email address will automatically change.
Changing the default support email address
Follow the given steps to change the default support email address,
- Log in to BoldDesk: Access the BoldDesk portal using your default domain. If you are currently logged in with a custom domain, switch to the default domain.
- Change the subdomain: You can change your default domain in the Customer Portal settings within the Admin module.
For example, to change the default support email address from support@pacific.bolddesk.com to ‘support@atlantic.bolddesk.com’, update your BoldDesk domain from pacific.bolddesk.com to ‘atlantic.bolddesk.com’.
For a detailed step-by-step guide on how to change or rename your BoldDesk subdomain, please refer to this article.
Note: If you have already mapped a custom domain, you should remove it before changing the subdomain. To remove the custom domain, refer to this article. After the default domain is changed, you can again add the custom domain. To add a custom domain, refer to this article.
- Verify the changes: After updating the subdomain, log in to BoldDesk using the new domain (atlantic.bolddesk.com). The default support email address will automatically update to support@atlantic.bolddesk.com.
