How to Filter Agent Replies

To track all replies from agents in a day, you can use filters to select your preferred conditions. After making your selection, you can save and mark it as a favorite, so it appears at the top of your list. The conditions are illustrated in the following screenshot.

Moreover, a ticket conversation report shows all the conversations in a ticket. You can filter this using specific dates and agents.

Related articles

1. Overview About Ticket Conversation Report
2. Using and Saving Advanced Filters as Ticket Views