How to Filter Agent Replies

To track all replies from agents in a day, you can use filters to select your preferred conditions. After making your selection, you can save and mark it as a favorite, so it appears at the top of your list.

1. Using Advanced Filter

1. Go to Ticket views > Filters > switch to advanced filters.
2. Set the condition:
   Last Replied → Relative Date → Today
   Last Replied By → In → Select the desired agents (Use the @-symbol to filter for agent list.)
3. Click Apply to view the tickets.
4. You can save this view by clicking the Save As option.
   

2. Using Ticket Conversation Report

1. Go to Reports module> Ticket Conversation Report.
2. Set the date filter to Today, and set Updated by User Type to Agent.
3. Click Save, enter a view name, and confirm to save the report.

Related articles

1. Overview About Ticket Conversation Report
2. Using and Saving Advanced Filters as Ticket Views