Category / Section
Leadership in the Marketplace
Published:
- BoldDesk, created by Syncfusion, has quickly established itself as a leader in the SaaS market for customer service. While only publicly available since 2022, BoldDesk was being used and perfected for 15 years as Syncfusion’s in-house help desk. Frequently praised for its high level of customer support, Syncfusion acquiesced to customer requests for similar ticketing software, releasing BoldDesk with great success.
- BoldDesk’s customers are highly satisfied, causing the product to win Leadership and High Performer badges consistently from the technology review site G2’s quarterly Grid Report. It was shortlisted for the 2023 SaaS Awards in the best SaaS product for customer services/CRM category, a testament to its developers’ dedication to creating and constantly improving an excellent product.
- Syncfusion has been considered a reliable business partner for decades, providing high-quality, affordable products and the best customer service on the market. BoldDesk is an extension of its philosophy that customer satisfaction is the top priority, as evidenced by winning Business Intelligence Group’s 2024 Excellence in Customer Service Award.
