How to Rename the Subject and Description Fields on the Customer Portal Ticket Creation Page

You can rename the “Subject” and “Description” labels on the ticket creation page of the customer portal.

To do so, go to Admin > Customer Portal > Customization > Custom JS and paste the following custom JS code.

Here is the custom JS code:

document.querySelector('.subject').querySelector('.custom-field-label').innerText = 'Title';
document.querySelector('.description').querySelector('.custom-field-label').innerText = 'Reason';

Pasting the custom JS code

To learn where to paste the above custom JS code, refer to this article.

Before customization, the ticket creation page looks as follows.

After customization, the ticket creation page looks as follows.

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