How to Remove the "Updated on Behalf of" Message When Creating or Replying to Tickets via API

When creating or replying to tickets via the API, you may notice the message:
“Agent (Vijay) updated on behalf of the requester” appearing in the ticket thread.

If you prefer to suppress this message, you can do so by including the parameter “dontAppendOnBehalfOfRequesterMessage”: true in your API request payload. This ensures the action is recorded without adding the “updated on behalf of” text.

API Endpoints

• Create Ticket:
  Create Ticket API Documentation

• Reply to Ticket:
  Reply Ticket API Documentation

Example Payload Setting:

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