How to Remove 'Updated on Behalf of' in API-Created Tickets

Published: Mar 06, 2025

When creating tickets via API, you might notice the ‘updated on behalf of’ tag appearing. To remove the ‘updated on behalf of’ message, when creating a ticket via API, in the payload, you can pass this parameter “dontAppendOnBehalfOfRequesterMessage” as true. By setting this value to true, you can remove the sentence “Agent (ABC Customer Support) updated on behalf of the requester”.