Troubleshooting WhatsApp message flow issues in BoldDesk

The integration between WhatsApp and BoldDesk facilitates seamless customer communication. Yet, users may encounter challenges in message delivery. This guide provides a structured approach to overcoming these issues.

Steps to Resolve WhatsApp Message Flow Challenges

1. Phone Number Verification

   • Ensure that your phone number on the WhatsApp Business account is correctly registered and verified. This step often resolves message flow problems.

2. Business and WhatsApp Account Verification

   • Ensure that your Business and WhatsApp accounts are properly verified.
     
     

3. Check the Status of Your Phone Number

   • Go to WhatsApp Business Suite >> Business Portfolio >> Settings icon >> WhatsApp accounts >> WhatsApp Manager >> Phone numbers
   • Ensure your number is marked as connected.
     
     

4. Add a Payment Method

   • Verify that a payment method is linked; if not, refer to the guide on adding a payment method to your WhatsApp Business account.

5. Webhook Configuration

   • Confirm that a valid webhook URL is set up within the meta information provided by BoldDesk, and ensure the messages and message_template_status_update webhook fields subscriptions are enabled.
   • To ensure Webhook configurations: Log in to Meta Developer Portal > WhatsApp > Configuration
     
     
     
     
     
   • Refer to the guide on setting up a webhook in Meta.

6. Generate a Permanent Access Token

   • Avoid potential disruptions in your WhatsApp messaging by using a Permanent access token. Temporary tokens will expire in 24 hours, leading to a disruption in your WhatsApp service.
   • Refer to the guide on generating a permanent WhatsApp token.