How to Add Links and Insert Articles in BoldDesk Knowledge Base

In BoldDesk, linking articles helps users easily find related information, reducing support requests and improving their learning experience. This article will guide you on how to add links and insert articles to your content making it more helpful and connected. These options are available in both the Markdown and WYSIWYG editors.

How to Add Links in Articles

This approach is most suitable when linking external sites or resources within your KB article.

1. Navigate the KB module and select the article which to add links.
2. Click the Edit to open article editor and place the cursor in the position where to add a link.
3. Click the Insert Link icon from the formatting toolbar.
4. In the pop-up dialogue box, provide the link in the Web Address field, and enter its Display Text. The title is optional.
5. Click Insert to add the link. The URL’s display text will appear as a clickable link.

How to Insert Articles

This approach is convenient when linking existing articles to an article.

1. On the formatting toolbar, click the More options icon and select Insert an Article.
2. Search for the article by Title or ID and select it. Only published articles will be displayed.
3. On the preview page, click Apply to insert the article.

Related Articles

• How to Organize Your Knowledge Base with Categories
• Creating and Managing Articles
• How to Edit Published Articles?
• Formatting Article Content with Markdown Editor
• Formatting the Article Content Using WYSIWYG Editor