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How to Change the Default Domain in Bolddesk
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In BoldDesk, you can modify your default domain to another domain based on your requirements. Please follow the steps outlined below to update the default domain.
How to Change the Default Domain with No Custom Domain Mapped
- Navigate to Agent Portal > Admin Module > Customer Portal > General Settings Page
- Click on Change to modify the default domain.
- A dialog box will appear, in which you must enter the new default domain.
- After adding the new default, click on Update to save the subdomain, which eventually changes the default domain for your brand.
Once you change your default domain, the customer portal will no longer be accessible through the previous domain.
How to Change the Default Domain with Custom Domain Mapped
- Start by removing the custom domain. Navigate to Agent Portal > Admin Module > Customer Portal > General Settings Page
- Click on the Change button to modify the default domain.
- A dialog box will appear, in which you must enter the required new default domain. Click the Update button to change the subdomain for your brand.
- Proceed to remap the custom domain. For further guidance, please check out this article.
The default domain is modified for each brand. If you manage multiple brands, you will need to adjust the domain for each one according to your requirements.
