How to Change the Tickets Tab Name in the Customer Portal

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A personalized support portal builds trust and improves user experience. In BoldDesk, renaming the “Tickets” tab to something like “Support Requests” or “Help Center” is a simple yet effective way to align with your brand voice. This guide walks you through the steps to rename the tab using BoldDesk’s customization tools, helping you deliver a more tailored support experience.

Steps to Rename Tickets Tab

Navigate to: Admin > Customer Portal > Customization > Custom JS.
Add the following JavaScript snippet to update the label text (for instance, change “Tickets” to “Requests” or any preferred wording).

(function () {
  var locale_code = orgSettingsList.IsMultiLanguageEnabled ? `${locale + "/"}` : '';
  var kb_ele_en_US = document.querySelectorAll(`a[href="/${locale_code}support/tickets"] span[data-title], a[href="/${locale_code}support/tickets"] .tab-text`);
  if (kb_ele_en_US.length > 0) {
      kb_ele_en_US.forEach((ele) => {
          ele.setAttribute('data-title', 'Requests');
          ele.innerText = 'Requests';
      });
  }
})();

(function () {
  if (document.querySelector(`#mobile_ticket_tab`)) {
      var ticket_tab = document.querySelector(`#ticket_tab`);
      ticket_tab.innerText = 'Requests';
  }
  if (document.querySelector(`#mobile_ticket_tab`)) {
      var mobile_ticket_tab = document.querySelector(`#mobile_ticket_tab`);
      mobile_ticket_tab.innerText = 'Requests';
      mobile_ticket_tab.classList.add("mobile-view", "p-33");
  }
})();

Here is a snippet of how to add the custom JS