How to Create a Ticket with Closed Status in BoldDesk

In BoldDesk, tickets typically begin in an open state to support agent interaction and SLA tracking. However, for resolved issues, completed tasks, or internal notes, you may want to create tickets marked as Closed from the start. This guide shows how to configure your ticket form and use built-in status options to streamline workflows and maintain accurate reporting.

Steps to Create a Closed Ticket

1. Log in to your BoldDesk agent portal.
2. Click on the create ticket option.
3. Fill in all the required ticket details like brand, requester, subject, description, and priority.
4. Select the ticket status as Closed.
5. Click on create. A ticket with closed status will be created.

Make sure the Status field is enabled in the ticket creation form. To enable the Status Field: Go to Admin Panel > Fields and Forms > Ticket Field. Under the Status field, enable visibility during ticket creation as shown below.

Notification Behavior

1. Default Behavior
   Whenever a ticket is created with a Closed status, no email notification will be sent even if email notification for the particular event is enabled.

2. Reply to Closed Ticket – Configurable Actions
   When an end user replies to a closed ticket or tries to access it, certain actions will be taken. Please check this article for more insights.

Related Articles

• Can’t Add or Edit Ticket Status? Here’s Why
• How to Customize or Create a New Ticket Status
• Difference Between ‘Solved’ and ‘Closed’ Ticket Statuses