Understanding AI Credits in BoldDesk AI Agent
BoldDesk AI brings automation, faster responses, and smarter customer support using AI-powered tools. This guide explains everything about AI credits, including:
- What AI credits are
- Monthly free limits by plan
- Paid add-ons and pricing
- Auto-purchase settings
- Usage monitoring and alerts
What Are AI Credits?
AI credits are usage units consumed/deducted whenever BoldDesk generates an AI-powered response. Each time the AI Agent or any AI feature creates a reply, credits are deducted based on:
- Complexity of the query
- Length and detail of the AI-generated response
Examples of Credit Usage
- Simple responses → approximately 1 credit
- Detailed or multi-step responses → more credits
This usage-based model ensures predictable pricing and flexibility for businesses.
Monthly Free AI Credits by Plan
BoldDesk includes free AI credits in paid plans, refreshed every billing cycle:
| Plan | Free AI Credits / month |
|---|---|
| Trial | 50 credits |
| Scale | – |
| Momentum | 100 credits |
| Enterprise | 250 credits |
- The Free AI Add-On is available until December 31, 2025.
- Unused free credits expire at cycle end.
Paid AI Credits (Add-On)
If you need more credits beyond your free allocation, you can purchase additional credits anytime, paying only for what you use with full flexibility.
- You can buy credits in packs depending on your requirements (1 pack = 1000 AI Credits for $20)
- Paid credits never expire
- Usage applies across all channels, actions, and agents
When Do AI Credits Reset?
Free credits reset automatically based on your subscription cycle:
Monthly Plans
- Credit reset on the first day of your billing cycle.
Yearly Plans
- Credits reset on the annual renewal date.
How Auto-Purchase Works
Auto-purchase ensures your AI Agent remains operational without interruption. It allows seamless continuation of AI responses while giving you full control over your AI spending.
What Happens When You Run Out of Credits?
You will be notified when your credit usage hits certain thresholds based on your selected settings. These thresholds include 50%, 60%, 70%, 80%, 90%, and 100%, with 100% serving as the default alert if no custom limit is set. You may choose one threshold for customized alerts, and you will also receive notifications at the default 100% level, making it two alerts.
After 100% Usage
- AI responses pause and stop generating; however, existing manual and non-AI workflows still continue to operate.
AI Features Resume When:
- Your free credits reset on the cycle date or when you purchase additional credits.
You can monitor your usage in the AI Usage & Alerts section within the BoldDesk portal.
Frequently Asked Questions (FAQ)
1. How many credits does one AI message use?
It varies depending on the conversation. Short responses use fewer credits; longer, detailed responses consume more.
2. Do paid credits expire?
No. Paid credits never expire.
3. What happens if I don’t use all free credits?
Unused free credits expire at the end of the billing cycle.
4. Can I disable Auto Purchase later?
Yes, you can toggle Auto Purchase anytime in the subscription settings.
5. How do I monitor credit usage?
Check the AI Agent credits section under Billing & Subscription for real-time usage.
6. Are credits consumed for all AI features?
No, credits apply only to chatbot-generated responses.
7. Will the AI Agent stop if credits run out?
Yes, AI responses will pause but resume automatically once credits are reset or purchased.
8. Can I see my remaining credits?
Yes. You can track real-time usage under AI Usage & Alerts in the BoldDesk dashboard.
