Overview of AI Credits Consumption & Balance Dashboard
The AI Credits Consumption & Balance Dashboard in BoldDesk offers a centralized, real‑time view of how AI credits are consumed throughout the current billing cycle. It provides complete visibility into remaining credits, daily usage patterns, forecasted consumption, and projected credit exhaustion.
This dashboard ensures you can track free‑to‑paid transitions, understand usage behaviour over time, and take proactive steps—such as adjusting AI usage, configuring alerts, or purchasing credits—to avoid unexpected service interruptions.
How to Access AI Credits Consumption & Balance Dashboard
You can access the AI Credits Consumption & Balance Dashboard through either of the following options:
-
Using Reports Module: Navigate to Reports module → AI Credits Consumption & Balance.
-
Using AI Module: Navigate to AI module → AI Agents → Usage & Alerts → View Balance Report.
Access to the AI Credits Consumption & Balance Dashboard in BoldDesk is permission‑controlled to ensure that only authorised personnel—typically administrators, billing owners, or reporting analysts—can view sensitive AI consumption and financial data. Explore more on Permission to Access AI Credits Consumption & Balance Dashboard.
Credits Overview
Credit Usage Overview provides a real-time summary of how AI credits are allocated and consumed within the current billing cycle. It helps quickly understand remaining balances, usage progress, and the split between free and paid credits, ensuring better monitoring and proactive usage management.
| Metric | Description | Formula / Calculation |
|---|---|---|
| Credits Remaining | Displays the live count of unused credits for the current billing cycle. | Total Remaining = Subscription Remaining + Paid Remaining. |
| Credits Used | Shows the total credits consumed and the percentage of the cycle already utilised. | Credits Used (%) = (Credits Used ÷ Total Credits) × 100. Total Credits = Subscription + Paid credits. |
| Subscription Credits Status | Overview of subscription credit allocations, including consumed and remaining credits. | Tracked within the subscription pool for the current cycle. Shows both used and remaining amounts. |
| Paid Credits Status | Displays remaining and consumed paid credits with clear usage indicators. | Tracked separately within the paid credit pool |
| Total Credits | Displays the total number of credits available. | The denominator of credits used metric. |
Daily Credits Consumption (Actual vs Expected)
The Daily Credits Consumption (Actual vs Expected) widget provides a real-time comparison between how many AI credits your portal is actually consuming and how many it is expected to consume based on the current billing cycle. This widget helps monitor credit efficiency and detect early signs of accelerated usage that could lead to premature exhaustion of free or paid credits.
| Metric | Description | Formula |
|---|---|---|
| Actual Daily Consumption | Exact number of AI credits consumed per day based on usage so far in the billing cycle. | Credits Used / Days Elapsed in Cycle (till today). |
| Expected Daily Consumption | Forecasted daily credit usage designed to evenly distribute available credits across the entire billing cycle. | Credits Available / Total Days in Cycle |
| Above Expected Consumption | The expected consumption is less than the actual consumption. | |
| Below Expected Consumption | The expected consumption is greater than the actual consumption. |
Track Days Left and Exhaustion Date (Subscription ⇄ Paid Switch)
In the Consumption & Balance dashboard, use the card labelled Subscription ⇄ Paid (Switch) to quickly see how much time remains in the current billing cycle and when it ends. The switch lets you compare metrics in the Subscription and Paid credit contexts as you analyse usage.
What the card shows
day(s) left in the cycle (e.g., 20)- Exhaustion Date for the cycle (e.g., 19/Mar/26)
How to read it
- Days left indicates how many days remain before the billing cycle resets.
- Exhaustion Date is the calendar date when the current cycle ends.
- Use the Subscription ⇄ Paid switch to view the same timing information while focusing on either the Subscription or Paid credit context.
Elements and calculations
| Element | What you see | How it’s determined |
|---|---|---|
| Days Left in Cycle | A whole number (e.g., 20) | Cycle End Date − Today (organisation’s time zone) |
| Exhaustion Date | A date (e.g., 19/Mar/26) | The Cycle End Date for the current billing period |
| Subscription ⇄ Paid | Toggle/switch between contexts | Changes the context of surrounding usage/credit metrics |
This card does not forecast when usage will move from Subscription to Paid credits. It strictly tracks time remaining in the billing cycle and the cycle end date.
Forecasted Usage
The Forecasted Usage module provides a forward-looking view of credit consumption.
Forecast Formula
Forecasted Usage = Actual Daily Consumption × Total Days in Cycle
Forecasted Usage Outcomes
| Use Case | Description | Screenshot |
|---|---|---|
| Forecast > Credits Available | Excess credit usage amount. Percentage average highlighted in red. Suggested additional credits to purchase. Current usage rate will exceed available credits before the cycle ends. | |
| Forecast ≤ Credits Available | Expected remaining credits. Usage status shown as within budget. Credit usage is projected to stay within available limits. | |
| Forecast = Credits Available | Expected remaining credits equals credit available. |
Time to Credits Exhaustion (Projected Date)
The Time to Credits Exhaustion widget provides a real-time estimate of how many days remain before your portal consumes all available free and paid AI credits. It highlights both the remaining duration and the projected exhaustion date.
Exhaustion Estimate Calculation
BoldDesk continuously recalculates the projected exhaustion date using live usage data and current consumption trends.
| Calculation Input | Description |
|---|---|
| Total Credits Remaining | Combined remaining free and paid AI credits |
| Actual Daily Consumption | Average credits consumed per day based on current usage |
| Days Elapsed | Number of days passed in the current billing cycle |
| Recent Usage Trends | Consumption pattern changes from recent activity |
Exhaustion Formula
Days Until Total Exhaustion = Total Credits Remaining ÷ Actual Daily Consumption
Exhaustion Status Scenarios
Depending on the current credit balance, the widget displays one of the following states:
| Exhaustion Status Scenarios | What the Widget Shows |
|---|---|
| Credits Not Yet Exhausted | Remaining days before all credits are depleted. Projected exhaustion date. |
| Credits Already Exhausted | Number of days since credits reached zero. Date of exhaustion. |
Purchased This Cycle
The Purchased This Cycle widget tracks all AI credit purchases made during the current billing cycle, giving clear visibility into credit acquisition activity and spend control.
- Credits purchased in the previous cycle but not yet used are not included here.
- If no purchases occurred, the widget displays a “No purchases this cycle” indicator.
Daily Credits Consumption (Actual & Forecast)
The Daily Credits Consumption (Actual & Forecast) widget visualizes actual credit usage till today and projects future consumption based on actual daily consumption rate until the end of the billing cycle. It also displays the expected daily consumption.
Credits Balance Forecast (Until Exhaustion)
A visualization presents the daily credit balance according to actual usage till today and forecasts the daily actual consumption of the credit balance from tomorrow until the end of the billing cycle.
- Remaining credits plotted across recent days
- Predicted future balance if the current consumption pattern continues
This view allows to identify exactly when to replenish credits or adjust AI workload distribution.
In trial account, BoldDesk provides an initial allocation of 50 AI credits, allowing administrators and agents to explore AI‑powered capabilities such as AI Copilot, AI Agents, and automated content generation. These credits enable users to test key AI workflows, evaluate credit consumption behaviour, and understand how AI features operate within the BoldDesk platform before upgrading to a paid plan.
Frequently Asked Questions (FAQs)
1) What is the AI Credits Consumption & Balance Dashboard?
A: It’s a real‑time dashboard that shows how your AI credits are consumed during the current billing cycle—including remaining credits, daily usage patterns, forecasted consumption, and projected exhaustion. It helps you track free‑to‑paid transitions, understand usage trends, and take proactive actions (alerts, usage tuning, or purchasing credits).
2) How do I access the AI Credits Consumption & Balance dashboard, and who can see it?
A: Go to Reports → AI Credits Consumption & Balance.
Access is permission‑controlled and typically limited to administrators, billing owners, or reporting analysts. See: Permission to Access AI Credits Consumption & Balance Dashboard.
3) What does the Credits Overview within the AI Credits Consumption & Balance Dashboard show and how are key numbers calculated?
A:
- Credits Remaining: Live count of unused credits.
Formula: Total Remaining = Subscription Remaining + Paid Remaining. - Credits Used (%): How much of the total you’ve consumed.
Formula: Credits Used (%) = (Credits Used ÷ Total Credits) × 100, where Total Credits = Subscription + Paid. - Subscription Credits Status / Paid Credits Status: Each card shows used, remaining, and a percentage ring for its pool.
4) How do “Actual vs Expected” daily consumption metrics within the AI Credits Consumption & Balance Dashboard work?
A:
- Actual Daily Consumption: Credits Used ÷ Days Elapsed in Cycle (till today).
- Expected Daily Consumption: Credits Available ÷ Total Days in Cycle (evenly spread).
- Above/Below Expected: Flags when actual usage is higher or lower than the expected pace.
5) What does the Subscription ⇄ Paid (Switch) card within the AI Credits Consumption & Balance Dashboard tell me?
A: It shows
6) How is Forecasted Usage in the AI Credits Consumption & Balance Dashboard computed and interpreted?
A:
- Formula: Forecasted Usage = Actual Daily Consumption × Total Days in Cycle.
- Outcomes:
- Forecast > Credits Available: You’ll exceed budget (highlighted in red) and may need to purchase credits.
- Forecast ≤ Credits Available: You’re within budget; credits should last.
- Forecast = Credits Available: You’re projected to use exactly all credits by cycle end.
7) What is “Time to Credits Exhaustion” within the AI Credits Consumption & Balance Dashboard and how is it calculated?
A: It estimates days remaining before all credits (subscription + paid) are depleted and shows a projected exhaustion date.
- Formula: Days Until Total Exhaustion = Total Credits Remaining ÷ Actual Daily Consumption.
- States:
- Credits Not Yet Exhausted: Shows remaining days + projected date.
- Credits Already Exhausted: Shows days since zero + the exhaustion date.
8) What do Purchased This Cycle, Daily Actual & Forecast, and Balance Forecast in the AI Credits Consumption & Balance Dashboard show?
A:
- Purchased This Cycle: Lists all AI credit purchases made in the current cycle (excludes unused carryover from prior cycles; shows “No purchases this cycle” if none).
- Daily Credits Consumption (Actual & Forecast): Plots actual usage till today and projects future consumption using the current daily rate; also displays expected daily consumption.
- Credits Balance Forecast (Until Exhaustion): Visualizes remaining balance over recent days and predicted future balance if the current pattern continues—helping you decide when to replenish or adjust workloads.
Trial note: Trial portals start with 50 AI credits to explore features like AI Copilot and AI Agents before upgrading.
