BoldDesk AI Feature Changes: Action Required Before January 20, 2026
BoldDesk delivers modern customer service through AI Copilot and AI Agent—two AI-driven capabilities designed to simplify support operations, boost agent productivity, and deliver faster, more satisfying customer experiences. These features help teams work smarter by generating accurate responses and providing actionable assistance directly within the support workspace.
This article explains when the changes take effect, and what actions you may need to take.
Currently, all AI features are available with free access. This will change starting January 20, 2026. Both AI Copilot and AI Agent add-ons are available only for Momentum and Enterprise plans.
AI Copilot: Free Access Ending
Free access to AI Copilot will be completely revoked starting January 20, 2026. To continue using AI Copilot after this date, organizations must purchase Copilot seats as a paid add-on.
👉 Learn more: AI Copilot Will Require a Paid Add-on – What You Need to Know
AI Agent: Limited Free Credits
AI Agent will continue to be available as an add-on with limited free credits, based on your subscription plan. Once the included free credits are fully consumed, the AI Agent will stop responding until additional credits are purchased.
To avoid interruptions in AI Agent responses, we recommend purchasing additional AI credits in advance.
👉 Learn more: Understanding AI Credits in BoldDesk AI Agent
What You Should Do Now
- Review your current usage of AI Copilot and plan for purchasing Copilot seats if continued access is required.
- Monitor AI Agent credit usage and purchase additional credits to ensure uninterrupted AI responses.
Related Articles
- How to Purchase AI Add-ons During Trial Subscription
- How to Purchase AI Copilot Agent seats in BoldDesk Active Subscription
- How to Purchase AI Agent Credits in BoldDesk Active Subscription
- BoldDesk AI Copilot: Your Intelligent Assistant for Customer Service
- Unveiling the BoldDesk AI Agent: Your 24/7 Virtual Support Assistant
