BoldDesk AI Credit Usage provides visibility into how often AI Agents successfully resolve customer inquiries without human intervention. By configuring usage alerts and limits, you can maintain oversight, control credit consumption, and ensure AI-powered workflows operate within your organization’s policies.

This guide walks you through how to access, configure, and monitor AI Credit Consumption using the Usage & Alerts settings in the BoldDesk AI module. All steps reflect the latest BoldDesk interface and current AI Agent credit management capabilities.

Prerequisites

Before configuring AI Resolution usage:

• You must be an Administrator or have Manage Billing and Subscription permission.
• You must have access to the BoldDesk AI module.

Navigate to AI 2.0 Agent Usage & Alerts

1. Navigate to AI → AI Agents.
   

   

2. Click on Usage & Alerts (top‑right) to open the usage overview page for AI credits.
   
   
   
   
   
3. In the usage overview page for AI credits, you can jump to the dashboards:
   • View Balance Report → opens AI Credits Consumption & Balance Dashboard. Explore Overview of AI Credits Consumption & Balance Dashboard.
   • View Usage Report → opens AI Credits Usage Dashboard. Explore Overview of AI Credits Usage Dashboard.
     
     
     
     
     

Manage Subscription Credits Usage Alerts

The Subscription Credits section shows the total monthly subscription credits and how many have been consumed. This offer applies to new customers who begin their subscription on or after June 1, 2026. As a new customer, you will receive complimentary AI credits each month during your first three months. A blue progress bar visually indicates usage. Explore Understanding AI Agent Credits in BoldDesk.

Configuring Subscription Credit Alerts

1. In the Subscription Credits panel, locate:
   Notify the billing contacts via email when [percentage]% of the subscription credits have been utilized.

2. Open the dropdown and select a percentage (for example, 90%).

3. The progress bar will update automatically as usage increases.
   

   
   
   

Manage AI 2.0 Agent Credits Usage Alerts

The AI Agent Credits section displays:

• Total purchased AI credits (for instance, 5000 Credits)
• Credits consumed (for example, 338 / 5000 Credits Used)
• Auto‑recharge status (if enabled)
• Alert configuration dropdown for billing notifications

Configuring AI 2.0 Agent Credit Alerts

1. In the AI Agent Credits panel, enable:
   Notify the billing contacts via email when [percentage]% of the credits have been utilized.

2. Use the dropdown to choose a percentage, such as 80%.
   

   
   
   

If auto‑recharge is active, a message displays, for example: “Auto‑recharge is on! We’ll add 3000 credits automatically when your balance hits zero.”

Monitor Credit Usage

The Usage & Alerts dashboard provides real‑time tracking for both Subscription and AI Agent Credits. Each panel shows:

• Total credits available
• Credits consumed
• A blue progress bar illustrating consumption visually

Use this dashboard to monitor usage throughout your billing cycle and prevent unexpected credit depletion.

Additional Tips

• Review regularly: Check the Usage and Alerts page frequently to stay within limits.
• Adjust thresholds: Modify limits based on your business needs to avoid unexpected interruptions.
• Need help? Refer to the BoldDesk support resources at BoldDesk Support for further assistance.

Frequently Asked Questions

1. Who receives the credit usage alert emails?
   All configured billing contacts receive alert emails when the selected threshold is reached.

2. Can I set different alert thresholds for Subscription Credits and AI Agent Credits?
   Yes. Subscription Credits and AI Agent Credits each have a separate alert threshold dropdown.

3. Why did billing contacts receive an alert even though Subscription Credit alerts were disabled?
   Subscription Credit notifications at 100% consumption are always sent to billing contacts, regardless of the alert setting.

4. What does the progress bar represent?
   The progress bar shows credit consumption visually as consumed credits vs. total credits available.

5. Does the Usage & Alerts page show real-time usage?
   The page provides real-time tracking for Subscription Credits and AI Agent Credits, including consumption indicators and progress bars.

6. How does auto-recharge affect AI Agent Credits?
   When auto-recharge is enabled, BoldDesk automatically adds a predefined number of AI Agent credits when the balance reaches zero.

7. Can I disable usage alert notifications completely?
   You can disable percentage-based alerts. However, Subscription Credit alerts at 100% usage still go to billing contacts.

Related Articles

1. Managing Additional Email Recipients for Subscription Invoices
2. Understanding AI Credits in BoldDesk AI Agent
3. Overview of AI Credits Usage Dashboard
4. Overview of AI Credits Consumption & Balance Dashboard