The AI Usage & Credits page provides a consolidated view of the AI Credits available to the organization. Administrators can monitor Subscription Credits and Paid Credits, configure usage alerts, review which credit balance is currently in use, enable Auto Recharge, purchase additional credits, and access detailed usage reports.

AI Assist and AI Agents consume credits from the same shared AI Credit pool. BoldDesk uses Subscription Credits before Paid Credits.

Prerequisites

Before monitoring or managing AI Credit usage, ensure that:

• You are an Administrator or Billing Admin.
• You have access to AI Center.
• The organization has available Subscription Credits or Paid Credits.

For information about AI Credit consumption, allocation, and validity, explore Understanding AI Credits in BoldDesk.

Access AI Usage and Credits

To open the AI Credit usage page:

1. Open AI Center from the left navigation menu.

2. Scroll to Settings and AI Credits.

3. Select Usage and Credits.
   

   
   
   

The AI Usage & Credits page opens.

Review the AI Credit Summary

The summary at the top of the AI Usage & Credits page displays:

• Total available credits: The combined remaining Subscription Credits and Paid Credits.

• Currently using: The credit type BoldDesk is currently consuming.

  • Next: The credit balance BoldDesk will use after the current credit type is depleted.

• Auto-recharge: Indicates whether automatic Paid Credit purchasing is on or off.
  

  
  
  

For example, if Currently using displays Subscription Credits, BoldDesk consumes the remaining Subscription Credits before switching automatically to Paid Credits.

Monitor Subscription Credits

The Subscription Credits panel displays:

• Remaining Subscription Credits.

• Number of credits used.

• Total Subscription Credits for the current allocation.

• A progress bar showing usage.

• The current usage status.

• The billing-contact alert setting.
  

  
  
  

Subscription Credits renew according to the organization’s plan and are consumed before Paid Credits.

Configure a Subscription Credit Alert

To configure the alert:

1. In the Subscription Credits panel, select the checkbox for Email billing contacts.

2. Select the percentage at which BoldDesk should send the alert.
   

   
   
   

For example:

Email billing contacts when 80% of subscription credits are used

Billing contacts receive the notification when Subscription Credit consumption reaches the selected threshold.

For information about billing contacts, learn Managing Additional Email Recipients for Subscription Invoices.

Monitor Paid Credits

The Paid Credits panel displays:

• Remaining Paid Credits.

• Number of Paid Credits used.

• Total purchased Paid Credits.

• A progress bar showing consumption.

• Auto Recharge status.

• The billing-contact alert setting.

• The Buy Credits option.
  

  
  
  

Paid Credits are consumed after Subscription Credits are depleted. Purchased credits do not expire.

Configure a Paid Credit Alert

To configure the alert:

1. In the Paid Credits panel, select the checkbox for Email billing contacts.

2. Select the percentage at which BoldDesk should send the alert.
   

   
   
   

For example:

Email billing contacts when 80% of paid credits are used

Billing contacts receive an email when Paid Credit usage reaches the selected threshold.

Enable Auto Recharge

The summary and Paid Credits panel display the current Auto Recharge status.
If Auto Recharge is off, the page displays that AI will stop responding when all available credits are used.

To enable Auto Recharge:

1. Click Turn on beside the Auto Recharge status.

2. Complete the Auto Recharge configuration.

3. Select the number of AI Credit Packs to purchase automatically.

4. Save the configuration.
   

   
   
   

When the available credits are depleted, BoldDesk purchases the configured number of Credit Packs using the default payment method associated with the subscription.

For detailed credit-purchase and Auto Recharge instructions, explore How to Manage AI Add-on Credits in BoldDesk.

Purchase Additional Paid Credits

To purchase additional Paid Credits from the usage page:

1. Locate the Paid Credits panel.

2. Click Buy Credits.

3. Select the required number of AI Credit Packs.

4. Review the purchase amount.

5. Complete the payment.
   

   
   
   

Purchased credits are added to the organization’s Paid Credit balance after the payment is completed successfully.

Open the AI Credit Reports

The AI Usage & Credits page includes two reporting options.

View Balance Report

Click View Balance Report to open the AI Credits Consumption & Balance Dashboard.

Use this dashboard to review:

• Remaining credits.
• Credits consumed.
• Subscription and Paid Credit balances.
• Daily credit consumption.
• Usage trends.
• Projected credit exhaustion.

For more information, learn more about Overview of AI Credits Consumption & Balance Dashboard.

View Usage Report

Click View Usage Report to open the AI Credits Usage Dashboard.

Use this dashboard to review:

• Total credit consumption.
• Subscription Credit consumption.
• Paid Credit consumption.
• Daily consumption.
• Usage by brand.
• Usage by date range.
• Top credit consumers.
• Credit-consumption trends.

For more information, see Overview of AI Credits Usage Dashboard.

Troubleshooting

Usage and Credits Is Not Available

Confirm that:

• You have Administrator or Billing Admin access.
• You can access AI Center.
• The organization has an AI-enabled plan or an eligible legacy plan with an active AI add-on.

AI Credits are unavailable with Enterprise without AI.

Auto Recharge Does Not Occur

Confirm that:

• Auto Recharge is enabled.
• An Auto Recharge pack quantity is configured.
• The available credits are depleted.
• A valid default payment method is available.

Paid Credits Are Not Updated

Refresh the AI Usage & Credits page after completing the purchase. If the payment was successful but the Paid Credit balance is not updated, review the purchase under Billing & Subscription > AI Credits and contact BoldDesk Support.

Billing Contacts Do Not Receive Alerts

Confirm that:

• The alert checkbox is selected.
• The required percentage is configured.
• Credit usage has reached the selected threshold.
• The required email addresses are configured as billing contacts.

Frequently Asked Questions

1. What does Total available credits represent?
   Total available credits is the combined number of remaining Subscription Credits and Paid Credits.

2. Which credits does BoldDesk consume first?
   BoldDesk consumes Subscription Credits before Paid Credits. If applicable offer credits are available, those are consumed before Paid Credits.

3. What happens when Subscription Credits are depleted?
   BoldDesk automatically starts using available Paid Credits.

4. What happens when all credits are depleted?
   AI-powered responses pause until additional credits become available. Manual ticket handling and non-AI workflows continue to operate.

5. Do Paid Credits expire?
   No. Purchased Paid Credits do not expire.

6. Can Subscription Credits and Paid Credits have different alert thresholds?
   Yes. Configure the alert percentage separately in each credit panel.

Related Articles

1. Understanding AI Credits in BoldDesk
2. How to Manage AI Add-on Credits in BoldDesk
3. Overview of AI Credits Usage Dashboard
4. Overview of AI Credits Consumption & Balance Dashboard
5. Managing Additional Email Recipients for Subscription Invoices