How to Manage Chats in the Mobile App
Only the Growth and Enterprise plans offer this feature.
Our Chat Module for mobile lets you manage all customer interactions—whether via chat or social media seamlessly in one app. This feature empowers agents to handle conversations effortlessly and stay connected wherever they go.
The following are some of the ways agents can manage their tickets:
Chat list page
To view the list of conversations, navigate to the chat tab in the bottom navigator and click on it.
By default, all conversations will be displayed.
Displaying the conversation source on the list page enables agents to quickly recognize where each interaction originated.
Conversation detail page
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When you select any conversation from the conversation list, it will navigate to the conversation detail page.
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The agent can respond to the customer via the Reply tab.
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The agent can also update private notes under the ‘Private’ tab. These notes are not visible to the customer.
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Tap the name section in the header to view detailed information about the current conversations.
