How to Change the Primary Language in BoldDesk
Learn how to update the primary language settings in your BoldDesk portal to ensure your interface and communications reflect your preferred language.
Step-by-Step Guide: Change Primary Language
To change the primary language of your BoldDesk portal:
- Navigate Admin > Settings > Language.
- In the Primary Language dropdown, select the desired language from the available options.
- Click Save to apply the changes.
You can change the primary language only if multi-language support has never been enabled. Once saved, the change takes effect immediately and updates the portal instantly.
- If multi-language support is turned off, changes may take up to 20 minutes to appear.
- Once you have enabled multi-language support, the primary language setting is locked, and you cannot change it from the portal.
In such cases, to update the primary language, you must create a support request by emailing support@bolddesk.com. Please specify the language you wish to set as the primary language, as it cannot be changed by the customer. This change applies only to the portal’s primary language setting. For language settings in the mobile app, learn more on How to Change the Language in Profile Settings on the Mobile App.
Troubleshooting: Page Still Shows Old Language
If your portal still displays the previous language after changing the primary language, try this recommended fix:
- Re-enable the multi-language feature.
- Disable and remove the previous language (e.g., Arabic) from the portal.
- Turn off the multi-language feature again.
- Refresh the portal and verify the language update.
If the problem still persists after following these steps, please contact BoldDesk Support and we will investigate further to resolve this promptly.
Frequently Asked Questions (FAQ)
Q: Can I change the primary language after enabling multi-language support?
A: No. Once multi-language support is enabled, the primary language setting becomes locked. You must contact support to request a change.
Q: How long does it take for the language change to reflect?
A: If multi-language support is disabled, changes may take up to 20 minutes. Otherwise, changes are immediate.
Q: Do I need admin permissions to change the primary language?
A: Yes, only users with administrative privileges (Manage Settings) can change the primary language for the entire portal.
Q: Will changing the primary language affect existing tickets or articles?
A: No, changing the primary language does not alter existing ticket content or knowledge base articles. However, system-generated messages and UI elements will reflect the new language. The customer portal will also reflect the new primary language.
