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How to Change the Primary Language in the BoldDesk Portal
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To change the primary language on your BoldDesk portal, follow the steps below:
- Go to Admin > Settings > Language.
- In the Primary Language dropdown, select the desired language from the available options.
- Click Save to apply the changes.
You can change the primary language only if multi-language support has never been enabled. Once saved, the change takes effect immediately and updates the portal instantly.
- If multi-language support is turned off, changes may take up to 20 minutes to appear.
- If multi-language support is enabled, the primary language setting is locked and cannot be changed from the portal.
In such cases, to update the primary language, you must create a support request by emailing support@bolddesk.com. Please specify the language you wish to set as the primary language, as it cannot be changed by the customer. This change applies only to the portal’s primary language setting. For language settings in the mobile app, please refer to the app-specific instructions article.
