How to Change the Primary Language in the BoldDesk Portal

To change the primary language on your BoldDesk portal, follow the steps below:

1. Go to Admin > Settings > Language.
2. In the Primary Language dropdown, select the desired language from the available options.
3. Click Save to apply the changes.

Note:

• You can change the primary language only if multi-language support is turned off.
• If multi-language is enabled, the primary language setting becomes locked and cannot be modified from the portal.

In such cases, to update the primary language, you must create a support request by dropping us an email at
support@bolddesk.com. Please specify the language you wish to set as the primary language, as it cannot be changed by the customer.

This change applies only to the portal’s primary language setting. For language settings in the mobile app, please refer to the app-specific instructions: article

Related Articles

1. How To Enable and Disable Multilanguage Support
2. How to Configure Multi-Language Support
3. Multilanguage Knowledge Base Article