Resolve Your Connection isn't Private /Unable to Access Portal Error
Sometimes, while working with your custom domain, you may experience this error, which usually stems from issues with SSL (Secure Socket Layer) certificates, system time, or network security.
If you’re encountering “Your Connection Isn’t Private” or you are unable to access the BoldDesk portal, here are the most effective troubleshooting steps:
Check System Date and Time
Incorrect system time can cause SSL certificate validation to fail. Ensure your system date and time are correctly configured.
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On Windows
Go to Settings > Time & Language > Date & Time → Enable Set time automatically and Set time zone automatically → Click Sync now -
On macOS:
Go to System Preferences > Date & Time → Enable Set date and time automatically
Clear Browser Cache and Cookies
Corrupted cache can interfere with SSL validation. Clear your browser cache and cookies, then access the site again.
- Chrome: Settings > Privacy > Clear Browsing Data
- Firefox: Settings > Privacy & Security > Clear Data
- Edge: Settings > Privacy, Search & Services > Clear Browsing Data
Try Incognito Mode/Use Another Browser
Browser extensions may block secure connections. Open the portal in Incognito/Private mode to test. If the issue continues, try using a different browser.
Disable Antivirus HTTPS Scanning
Some antivirus tools interfere with SSL. Temporarily disable HTTPS scanning features to test if this resolves the issue.
Use a Secure Network/Different Network
Avoid public Wi-Fi unless using a VPN. Public networks may block SSL or redirect traffic. Check by connecting through another network to rule out any network-related SSL inspection or firewall restrictions.
If the issue persists after following these steps, please consult your IT administrator to ensure that network-level SSL inspection policies or proxy settings are not causing the error. For additional assistance, kindly contact BoldDesk support.
