How to Delete a Ticket
To delete a ticket, two options are available:
- Soft delete
- Delete forever
Please watch this video tutorial for further information.
Soft deleting a ticket
For soft-deleting a ticket,
- Open a ticket.
- Select the Delete Ticket option.
Note:
After soft-deleting a ticket, you can perform the following actions:
* Restore a soft-deleted ticket by using the Restore Ticket option.
* Delete a ticket permanently forever.
The deleted tickets can be viewed using the Deleted Ticket View from the ticket list page as shown below:
Permanently deleting a ticket
To delete the ticket and all its data permanently:
- Click the Delete Forever option.
This option will appear in the ticket only after soft-deleting a ticket.
A ticket deleted permanently using the Delete Forever option cannot be recovered later.
Soft deleting bulk tickets
You can use the “Bulk Delete” option to delete all your tickets in bulk.
- Choose the Select All checkbox and click the Delete option as highlighted in the following screenshots.
In the delete dialog, click the Delete button.
- After clicking the Delete button, the selected tickets will be soft deleted.
You can delete a maximum of 50 tickets in bulk.
Permanently deleting bulk tickets
You can select the deleted tickets and permanently delete them in bulk.
- Go to the Deleted Tickets list, select the ticket that you want to permanently delete, and click the Delete Forever option as highlighted in the following screenshots.
Permission required
Note:
For deleting a ticket, an agent should enable the Manage ticket deletion checkbox and set Ticket Access Scope to Global, as highlighted in the following image.
After deleting the tickets from your side, the new ticket numbers (Ticket IDs) will resume from where the previous ones left off.
How to set Ticket Page Count to delete a maximum number of tickets at a time?
Go to Personal Settings > General > Set “Ticket Page Count”. Refer to the screenshot below.
Delete Tickets Based on Specified Keywords
In the create and update ticket triggers, an action has been added to soft-delete tickets based on specific keywords in the title or description. This assists in removing unwanted tickets from the system.
