Two-Way Synchronization in Microsoft Teams

Microsoft Teams has a feature that supports two-way synchronization. This function allows you to immediately add replies and notes, and update ticket properties directly from Microsoft Teams.

When an action is taken on a ticket, a notification is sent to a designated channel or personal chat. This notification will also provide options to update the ticket.

There are three options available to perform actions on the ticket:

1. Create Ticket
2. Reply
3. Add Note
4. Property Update

Create Ticket

This feature enables you to create a new ticket directly within Microsoft Teams. To create a new ticket, please adhere to the following steps:

1. Enter the Create Ticket command and click the “Create Ticket” button.

   
   

2. Alternatively, you have the option to choose Create a new ticket from the context menu.

   

3. Enter the required details on the form and click Submit.

   

Reply

The reply option allows you to add a new reply to the ticket from Microsoft Teams.

Add Note

The add note option enables you to add a new note to the ticket. It also gives you a choice to make the note either private or public.

Property Update

The property update option enables you to update the properties of the ticket, such as status and priority.