How to delete the BoldDesk default support email

When you sign up for BoldDesk, you will receive a default BoldDesk email alongside other email slots, depending on the plan you subscribe to.

For the Starter/Standard plan, there are two slots: one default and another for your desired email. You can include up to two custom emails and designate one as the primary default. To achieve this, you must add one custom email (To learn more about How to Configure Support Email Channel, click here.) and verify it.

You can make the verified support email as the primary email for the portal. Then, you can delete the default support email that is received from BoldDesk. Once deleted, you can add another email. Likewise, in other plans, you can replicate the same procedure.

For example, “Customer Support” with the default BoldDesk email is the primary support email. Once the “Automative” custom email is added and verified, it can be set as the primary email. You can then delete the default email and add other custom emails as needed.