How to Turn off the ticket creation from email
Updated:
To disable ticket creation from a support email, please follow these steps:
- Go to Admin > Emails.
- Select the Support Email tab.
- Find the support email address you want to update.
- In the Ticket Creation column, click the toggle to turn Off ticket creation for that support email.
Disabling the “Ticket Creation” setting will disable both ticket creation and updates via email functionality. Just email notifications will be sent, and if anyone replies via email, it won’t be added to the ticket.
Frequently Asked Questions
- What happens to emails received when email ticketing is disabled in BoldDesk? Will those missed emails be converted into tickets after re-enabling email ticketing?
When email ticketing is disabled, emails received during this period will not be automatically converted into tickets. BoldDesk does not support automatic resynchronization of emails received while email ticketing was disabled, even after it is re-enabled. - How can we handle emails received during the disabled period?
Those emails must be manually forwarded to the email-to-ticket address or recreated as tickets within BoldDesk.
