How to Turn off the ticket creation from email

Published: Mar 06, 2025

To disable ticket creation from a support email, please follow these steps:

Go to Admin > Emails.
In the Support Email tab, find the support email for which you wish to disable ticket creation, and then click on the three dots beside it.
Select Disable Ticket Creation.

Note: Disabling the “Ticket Creation” setting will disable both ticket creation and updates via an email functionality. Just Email notifications will be sent and if anyone replies via email, it won’t be added to the ticket.

How to Configure Support Email Channel

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How to Turn off the ticket creation from email

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