Two-Way Synchronization in Slack

Slack offers a feature supporting two-way synchronization, enabling instant addition of replies, notes, and direct updates to ticket properties.

When an action is taken on a ticket, a notification is sent to a designated Slack channel or personal chat. This notification also includes options to perform ticket updates.

Three options are available to manage ticket actions:

1. Create Ticket
2. Reply
3. Add Note
4. Property Update

Create Ticket

This feature enables you to create a new ticket directly within Slack. To create a new ticket, please adhere to the following steps:

1. Enter the slash command (/bolddesk-create-ticket).
   
   
2. Enter the required details on the form and click Create.
   
   

Add Reply

The reply option enables the addition of a new reply to the ticket directly from Slack.

Add Note

The add note option allows you to add a new note to the ticket. Also, it provides the option to choose the note as private or public directly from Slack.

Property Update

The property update option allows you to modify the properties of the ticket, such as its status and priority, directly within Slack.