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How to Forward Tickets in a Mobile App

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There are two options available to forward a ticket in the mobile app.

  • Forwarding the whole ticket
  • Forwarding a specific reply/note in the ticket

Forwarding the whole ticket

Follow the steps given to forward a ticket:

  1. Open the ticket you want to forward and click the three dots.

  2. Select Forward Ticket from the list of options.

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  3. Specify the Subject and Description of the forward ticket activity.

    image.png

  4. Select the messages that you want to share with the recipient.

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  5. Select the attachment option based on need.
    a. Selected attachment - Pick the attachment from the tickets

    image.png

b. Add attachment - Upload new attachment

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c. No attachment - Forward ticket without attachment

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  1. By default, the status of the Forward Ticket will be closed. You can change it if needed.
  2. Fill in the required fields and click the Forward button to proceed.

Forwarding a specific reply/note in the ticket.

You can also forward a specific reply in a ticket by clicking on the three dots and selecting Forward reply.

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