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How to Forward Tickets in a Mobile App
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There are two options available to forward a ticket in the mobile app.
- Forwarding the whole ticket
- Forwarding a specific reply/note in the ticket
Forwarding the whole ticket
Follow the steps given to forward a ticket:
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Open the ticket you want to forward and click the three dots.
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Select Forward Ticket from the list of options.
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Specify the Subject and Description of the forward ticket activity.
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Select the messages that you want to share with the recipient.
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Select the attachment option based on need.
a. Selected attachment - Pick the attachment from the tickets
b. Add attachment - Upload new attachment
c. No attachment - Forward ticket without attachment
- By default, the status of the Forward Ticket will be closed. You can change it if needed.
- Fill in the required fields and click the Forward button to proceed.
Forwarding a specific reply/note in the ticket.
You can also forward a specific reply in a ticket by clicking on the three dots and selecting Forward reply.