Managing Tickets in Mobile App

The BoldDesk mobile application allows agents to conveniently access and respond to support tickets on their mobile devices or tablets. It is specifically designed to facilitate the efficient management of tickets and enable agents to promptly address customer inquiries and provide responses remotely using their mobile devices.

The following are some of the ways agents manage their tickets:

Ticket list page

The ticket list page opens as default for Android and iOS based on an agent’s ticket view profile setting. Agents can set their default ticket view on the personal settings page. For more details, refer to personalizing agent portal settings.

Default ticket view

Ticket resolution and response due indication

On the ticket list page, agents can include a clear indication of any delays in resolution and response due dates. This allows agents to easily identify and respond to customer inquiries promptly.

The resolution and response due indication allow agents to efficiently manage and select their tickets by utilizing the search, sorting, and filtering functionalities.