IMAP/SMTP vs. Forwarding: Which BoldDesk Support Email Setup is Best?

When connecting BoldDesk to your support email, you have two primary options: IMAP/SMTP integration or email forwarding. Each method has its advantages depending on your priorities.

IMAP/SMTP Integration

Using IMAP and SMTP ensures that emails are synced directly from your mail server without passing through BoldDesk’s email server. This setup allows you to maintain full control over your emails. However, IMAP syncing operates on a scheduled basis, typically resulting in a slight delay of 2 to 3 minutes.

Email Forwarding

Alternatively, forwarding emails to BoldDesk enables instant ticket creation, ensuring faster processing than IMAP syncing. However, with this method, emails are processed through BoldDesk’s servers.

Which Method Should You Choose?

• If real-time ticket creation is a priority, email forwarding is the better option.
• If maintaining full control over your email server is essential, IMAP/SMTP is the preferred choice.

Both options offer reliable email integration, and the best choice depends on your business requirements.