Enable and Troubleshoot BoldDesk Browser Notifications

Browser notifications allow users to get alerts through your web browser. If a user isn’t receiving browser notifications for BoldDesk updates, it could be because notifications are disabled either in the browser’s site settings or within BoldDesk’s notification settings. Both settings must be enabled for browser notifications to work properly.

Checking Browser Notification Settings within BoldDesk

1. Click the profile icon and select View Profile and Settings.

2. Open the Notifications tab.

3. Find the Enable Browser Notifications option.

4. Ensure it is turned on for the system to send the browser notifications.

   
   
   

Checking Browser Notification Settings for a Site

1. Browse the site to check its browser notification status.

2. Click the Site Information Icon in the URL bar (address bar) next to the URL.

3. Check Notification Permissions

   • If the notification is on or off, it is indicated as displayed in the images below, and you can manage the settings right here.

   
   
   

• Google Chrome Browser

  
  
  
  • If the notification setting is in the Ask (default) status, it will not be displayed in the panel.

How to Enable/Allow Browser Notifications

1. Click the Site Information icon in your browser’s address bar.

2. Open Site Permissions

   • In Microsoft Edge: Click Permissions for this site.
   • In Google Chrome: Click Site settings.

3. On the permissions settings, select Allow for the Notifications.

4. Reload the site to apply the new notification settings.

   
   
   

Additional Troubleshooting Steps

If notifications still do not appear after enabling them:

1. Log Out and Log Back In

• Sign out of BoldDesk and log back in using Chrome or your preferred browser to refresh permissions.

2. Add BoldDesk Domain to System Notifications

• On Windows or macOS, ensure your BoldDesk portal domain is listed under allowed apps/sites in system notification settings.
  

  
  
  

3. Check Do Not Disturb (DND) Settings

• If DND is enabled on your system, browser notifications may be suppressed. Disable DND to allow alerts.

Sound Notification Behavior

• BoldDesk plays a sound 5 seconds after a message is received.
• If the message is read within that 5-second window, no sound will play.
• This design prevents unnecessary alerts when messages are quickly acknowledged.

FAQs

Q: Do browser notifications work when BoldDesk is open in multiple tabs?
A: Yes, notifications will appear, but sound alerts may only play in the active tab to avoid duplication.

Q: Will notifications appear if I am logged out of BoldDesk?
A: No. Browser notifications require an active session. You must be logged in for notifications to work.

Q: Can I customize which events trigger browser notifications in BoldDesk?
A: Yes. Under Profile → Notifications, you can select specific events (e.g., new ticket, ticket update, mentions) for which notifications should be sent.

Q: Do browser notifications work in incognito or private browsing mode?
A: Most browsers block notifications in incognito/private mode. Use a regular browser window for full functionality.

Q: Why do I see notifications but no sound even after 5 seconds?
A: Check your system sound settings and ensure BoldDesk is not muted in the browser tab. Also, verify that your OS notification sound is enabled.

Q: Do I need to allow pop-ups for BoldDesk notifications to work?
A: No. Browser notifications do not require pop-ups. They rely on the browser’s native notification system.

Related Articles

1. How Agents Can Manage Notifications in Live Chat.
2. How to Configure Notification Settings in BoldDesk.
3. How to Enable Browser Notifications on Windows and Mac.
4. Getting Started with BoldDesk Notifications.