Webhook Failure Handling
Webhook timeout
Each webhook request is queued for 10 seconds to get a response from the endpoint URL. If no response is received within 10 seconds, the request will attempt to reconnect to the server up to 5 times.
Webhook retry
The retry mechanism sends the webhook up to 5 times before failing with exponential backoff. Webhooks will wait for a minimum retry delay of 30 seconds to a maximum retry delay of 10 minutes between each attempt.
Automatic Webhook Deactivation
If a webhook fails up to 20 times in a row, it generates an error log, deactivates the webhook, and sends a failure notification email automatically.
You will receive an email as shown below.
Due to a series of delivery failures, the webhook {WebhookName} has been temporarily deactivated. Please verify that the destination URL is working and resolve the webhook errors which are listed in the below link.
{WebhookFailureLogURL}
After resolving the webhook errors, you can activate this webhook from inactive tab of webhooks page.
Follow the given steps to resolve this issue:
- Check whether the destination URL is operational or not.
- Examine the Webhook Failure Logs.
- Fix the errors in the destination URL.
- Re-enable the webhook.
Webhook failure logs
Webhook failure logs contain details about failed webhook attempts. If a webhook fails, you can examine the failure log by following the given steps:
- Navigate to Admin > Audit Logs.
- Select Webhook Failure Logs.
- To view the detailed error logs, click View.
