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How to allow anonymous users to submit tickets?
Published:
To allow anonymous users to create or submit tickets, navigate to Admin > Customer > Portal > General Tab and activate the option “Allow unauthenticated users to create tickets.” Once enabled, the ticket creation form will be accessible without requiring a login, allowing submissions from anonymous users.
Why is the website still asking for a login even though I have that setting enabled?
Please make sure you have enabled the Knowledge Base under Admin > Customer Portal > Knowledge Base Tab.
If the Knowledge Base is not enabled, you can directly use this link to create a ticket: https://yourdomain.bolddesk.com/support/tickets/create
