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  2. Administration & Configuration
  3. Configuring Settings

How to allow anonymous users to submit tickets?

Published: Mar 04, 2025

To allow anonymous users to create or submit tickets, navigate to Admin > Customer > Portal > General Tab and activate the option “Allow unauthenticated users to create tickets.” Once enabled, the ticket creation form will be accessible without requiring a login, allowing submissions from anonymous users.

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Why is the website still asking for a login even though I have that setting enabled?

Please make sure you have enabled the Knowledge Base under Admin > Customer Portal > Knowledge Base Tab.

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If the Knowledge Base is not enabled, you can directly use this link to create a ticket: https://yourdomain.bolddesk.com/support/tickets/create

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