BoldDesk supports multilingual Knowledge Base (KB) articles, allowing organizations to manage content across multiple languages. When articles become outdated or irrelevant, authorized users can delete them using the Knowledge Base module.

This article explains how to delete:

• Primary language articles
• Translated (secondary language) articles while the Multilanguage option is enabled.

Use Cases

Use article deletion when you need to:

• Remove outdated or incorrect Knowledge Base content
• Clean up unused articles across multiple languages
• Maintain content accuracy and compliance
• Manage Knowledge Base structure efficiently

Deleting primary articles

To delete primary articles in your knowledge base, follow these steps:

1. Navigate to the KB (Knowledge Base) module from the left menu.

2. Click on the language drop-down list and switch to the primary language of your knowledge base.

   

The following are the options available to delete the articles:

1. Articles Listing Page: Use the Select All checkbox at the top to select all articles, or check individual articles you wish to delete. Then click the Delete option.

   
   

2. Sections/Articles Listing Page: Use the Select All option at the top, or individually check each article and click Delete.

   

3. Article Details Page: Click an article to view its details, then select the Delete option.

   

After clicking Delete, a confirmation dialog box will appear as shown below:

Confirm the deletion by clicking the Delete button.

Deleting translated articles

If you need to delete articles that have been translated into other languages, follow these steps:

1. Navigate to the KB module on the left menu.

2. Click the language drop-down list and switch to the secondary language of the article you wish to delete.

3. To delete an article, use the Select All option at the top, or individually select each article in the below-mentioned pages and click the Delete option.

   • Article Listing Page
   • Section/Article Listing Page
   • Article Details Page

4. After clicking Delete, a confirmation pop-up will appear with a checkbox asking if you want to delete the article in all languages as illustrated below:

   

FAQs

1. Who can delete Knowledge Base articles?
   Only users with Delete permission for Knowledge Base articles.

2. What happens if I delete a primary language article?
   The primary article and all its translations are deleted.

3. Can I delete only one translated version?
   Yes. You can delete a translated article for a specific language only.

4. Can deleted articles be restored later?
   Yes. When an article is deleted in BoldDesk, it is moved to the Deleted Articles section and can be restored from there. Articles are only permanently removed when the Delete Forever option is used. Once an article is deleted forever, it cannot be restored.

Related Articles

1. How to Permanently Delete the Multilanguage Knowledge Base Articles
2. How to Restore Deleted Articles in the Knowledge Base