How to Delete Multilanguage Knowledge base articles

Managing a multilingual Knowledge Base (KB) requires understanding how to effectively delete articles when they are no longer needed or relevant. Knowledge-based articles can be deleted by users who have the delete permission.

In this article, you will learn about deleting articles while the Multilanguage option is enabled.

Deleting primary articles

To delete primary articles in your knowledge base, follow these steps:

1. Navigate to the KB (Knowledge Base) module from the left menu.
2. Click on the language drop-down list and switch to the primary language of your knowledge base.

The following are the options available to delete the articles:

1. Articles Listing Page: Use the Select All checkbox at the top to select all articles, or check individual articles you wish to delete. Then and click the Delete option.

2. Sections/Articles Listing Page: Use the Select All option at the top, or individually check each article and click Delete.

3. Article Details Page: Click an article to view its details, then select the Delete option.

After clicking Delete, a confirmation dialog box will appear as shown below:

Confirm the deletion by clicking the Delete button.

Deleting translated articles

If you need to delete articles that have been translated into other languages, follow these steps:

1. Navigate to the KB module on the left menu.

2. Click the language drop-down list and switch to to the secondary language of the article you wish to delete.

3. To delete an article, use the Select All option at the top, or individually select each article in the below-mentioned pages and click the Delete option.

   • Article Listing Page
   • Section/Article Listing Page
   • Article Details Page

4. After clicking Delete, a confirmation pop-up will appear with a checkbox asking if you want to delete the article in all languages as illustrated below: