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Configuring Support Email using IMAP with Microsoft OAuth in BoldDesk
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Microsoft has deprecated basic authentication with IMAP in Office365 to enhance security. As a result, OAuth is now required to access IMAP. BoldDesk supports this change and allows you to connect to IMAP using OAuth. This article will guide you through the steps to configure this setting.
Check out this video tutorial for more details.
Steps to Configure IMAP with OAuth in BoldDesk
- Log in to your BoldDesk account as an admin.
- Navigate to Admin > Email > Add Email.
- Choose Custom email and add your email.
- Select the Brand to which the tickets belong.
- If required, select the Category. This helps to assign tickets to a specific category.
- Enter the email sender Display Name.
- Select Email Type as custom email address.
- Enter the Email Address to which your customers send emails.
- In the Incoming Emails section, choose the server as Custom (IMAP).
- Then select Microsoft Office 365 option, and click the Sign in with Microsoft button.
- Once login is complete, select the import settings as Skip existing emails or Retrieve emails from previous day.
- Click Save.
- Microsoft refresh token lifetime is 90 days. You will need to reauthenticate your tokens every 90 days.
- After the emails are synced, our system will mark them as read.
- The IMAP synchronizer is a CRON job that will sync every few minutes, so you may experience a slight delay in syncing.
- If you choose to “Retrieve emails from the previous day,” it may take longer to sync your emails from the previous day. New emails will only be synced after all older emails have been completed.
