Overview About BoldDesk Knowledge Base Dashboard
The Knowledge Base dashboard is used to monitor and analyze the inflow of articles and their performance. This includes article views, reads, likes, dislikes, and public comments over time.
This KB dashboard provides details about the number of articles created, reviewed, published, and re-published during the selected time. It also provides the articles’ insights based on the grouping of category, section, author, and assignee.
Check out this video tutorial for more details.
Access Path
Navigation: Reports → Knowledge Base Dashboard
KB dashboard - Multilanguage disabled
KB dashboard - Multilanguage enabled
Global Dashboard Controls
These controls affect the entire dashboard view.
| UI Label (Toolbar) | Description | Application |
|---|---|---|
| All Brands | Filters the dashboard to a single brand or All Brands. | All widgets, stats, and tables |
| Date Range Picker | Sets the reporting window (relative or custom). | All widgets, stats, and tables |
| Refresh | Reloads the dashboard using the current filters. | Entire page |
| Save | Saves the current configuration as a Saved View. | View state |
| Filter (panel) | Opens advanced conditions. | Global filters |
| Prints the current dashboard view as shown on screen. | Entire page | |
| Save (Widget Settings) | Saves personalized widget layout, size, and arrangement for your account. | Your account’s widget configuration only |
Primary Filters
Located beneath the toolbar, these fields define what data is included in every widget.
| Filter Field | Purpose | When it appears |
|---|---|---|
| Category / Section | Limits analytics to a specific category or section. | Always |
| Author | Shows articles authored/owned by selected user(s). | Always |
| Language | Filters by article language. | Visible when Multilanguage is enabled. |
Selecting a Reporting Time Period
You can check the inflow of the articles based on the chosen time period by selecting any of the following values. The selected date range will apply globally to all widgets.
Relative dates
The following are the predefined relative date ranges:
- Today
- Yesterday
- This week
- Last week
- This month
- Last month
- Last 60 days
- Last 90 days
- This year
Custom range
You can use the custom date range option to choose any date range not listed in the predefined relative date range values. By default, the custom date range of 31 days (including the current day) will be selected.
Applying filters
Filters are more useful to visualize the data based on specific criteria in all widgets to check the inflow of articles and their performance. For example, you can check the inflow details based on a particular category or brand alone during a specific time period.
Using advanced filter
-
Click the Filter option at the top-right corner. The filter panel opens.
-
Select the required condition and click Apply to refresh all the widgets, resulting in the chosen conditions.
The relation between the selected fields will be considered as an “And” condition when multiple fields are selected.
Widgets & Metrics
1 Stats widget
The stats widget provides the following metrics:
| Metrics | Description |
|---|---|
| New Articles | Displays the number of articles created during the specific time period. |
| Draft Articles | Displays the number of articles currently in the draft status category. The status should have changed to any of the draft status categories during the specified time period, regardless of when the article was created. |
| Review Articles | Displays the number of articles that are currently in the review status category. The status should have changed to any of the review status categories during the specified time period, regardless of the article creation time. |
| Published Articles | Displays the number of articles published during the specified time period. |
| Republished Articles | Displays the number of articles republished (i.e., previously published articles will be republished without being marked as Unpublish status) during the specified time period that are already live. |
2 Articles created widget
This widget displays the count of created articles based on the selected Group by Field in the required chart type during the specific time period.
Supported Group by Fields: Status, Status Category
Supported Chart: Pie Chart, Doughnut Chart, Pyramid Chart, Funnel Chart, and Grid View
3 Articles created comparison widget
This widget displays the count of created articles compared to each item of the selected Group by Field during the specific time period.
Supported Group by Fields: Category, Section
Supported Chart: Bar Chart, Column Chart, Line Chart, and Grid View
4 Article statistics
This widget displays the comparison between the articles created, published, and republished with their insights like views, reads, likes, dislikes, and public comments over time, based on the selected Group by Field.
Supported Group by Fields: Category, Section, Article, Author, and Assignee
5 Article by status comparison details widget
This widget compares the number of articles for each item by current status created within the specified time frame. It also shows the total article count based on the selected Group by Field during the same period.
Supported Group by Fields: Category, Section, Author, and Assignee
6 Feedback widget
The feedback stats widget provides the following metrics:
| Metrics | Description |
|---|---|
| Total Articles | The total number of unique articles that received likes or dislikes during the specified time period, regardless of when the articles were created or published. |
| Total Likes | The number of likes an article received during the specified time period. |
| Total Dislikes | The number of dislikes an article received during the specified time period. |
In the Knowledge Base Dashboard, you can export data from individual widgets and metrics. At the moment, exporting the entire dashboard in one click isn’t available. If you need the full view, you can use the print option to capture the whole dashboard.
FAQs
-
Can I export data from the Knowledge Base Dashboard?
Yes, you can export underlying data from individual widgets and metrics, but not the entire dashboard; instead, you only have the printing option for the entire dashboard. -
Does BoldDesk track external article traffic sources?
No. BoldDesk tracks only native article activity such as Created, Published, Republished, views, reads, likes, dislikes, feedback, and public comments within the BoldDesk Help Center. -
Can I customize dashboard widgets or add new ones?
No. Dashboard widgets and chart types are predefined and cannot be customized or extended. -
Are unpublished articles included in Article Statistics widget?
No. Likes, dislikes, views, reads, and comments apply only to published articles. -
Does BoldDesk provide AI‑based article performance recommendations?
No. The Knowledge Base Dashboard provides analytics only and does not generate automated recommendations or insights.
