Overview About Knowledge Base Dashboard
The Knowledge Base dashboard is used to monitor and analyze the inflow of articles and their performance. This includes article views, reads, likes, dislikes, and public comments over time.
This KB dashboard provides details about the number of articles created, reviewed, published, and re-published during the selected time. It also provides the articles’ insights based on the grouping of category, section, author, and assignee.
KB dashboard - Multilanguage disabled
KB dashboard - Multilanguage enabled
Selecting the time period
You can check the inflow of the articles based on the chosen time period by selecting any of the following values. The selected date range will apply globally to all widgets.
Relative dates
The following are the predefined relative date ranges:
- Today
- Yesterday
- This week
- Last week
- This month
- Last month
- Last 60 days
- Last 90 days
- This year
Custom range
You can use the custom date range option to choose any date range not listed in the predefined relative date range values. By default, the custom date range of 31 days (including the current day) will be selected.
Applying filters
Filters are more useful to visualize the data based on specific criteria in all widgets to check the inflow of articles and their performance. For example, you can check the inflow details based on particular category or brand alone during a specific time period.
Using advanced filter
- Click the Filter option at the top-right corner. The filter panel opens.
- Select the required condition and click Apply to refresh all the widgets, resulting in the chosen conditions.
Note: The relation between the selected fields will be considered as an “And” condition when multiple fields are selected.
Stats widget
The stats widget provides the following metrics:
| Metrics | Description |
|---|---|
| New Articles | Displays the number of articles created during the specific time period. |
| Draft Articles | Displays the number of articles currently in the draft status category. The status should have changed to any of the draft status category during the specified time period, regardless of when the article was created. |
| Review Articles | Displays the number of articles that are currently in the review status category. The status should have changed to any of the review status category during the specified time period, regardless of the article creation time. |
| Published Articles | Displays the number of articles published during the specified time period. |
| Republished Articles | Displays the number of articles republished (i.e. Previously published articles will be republished without being marked as Unpublish status) during the specified time period that are already live. |
Articles created widget
This widget displays the count of created articles based on the selected Group by Field in the required chart type during the specific time period.
Supported Group by Fields: Status, Status Category
Supported Chart: Pie Chart, Doughnut Chart, Pyramid Chart, Funnel Chart, and Grid View
Articles created comparison widget
This widget displays the count of created articles compared to each item of the selected Group by Field during the specific time period.
Supported Group by Fields: Category, Section
Supported Chart: Bar Chart, Column Chart, Line Chart, and Grid View
Article statistics
This widget displays the comparison between the articles created, published, and re-published with their insights like views, reads, likes, dislikes, and public comments over time, based on the selected Group by Field.
Supported Group by Fields: Category, Section, Article, Author, and Assignee
Article by status comparison details widget
This widget compares the number of articles for each item by current status created within the specified time frame. It also shows the total article count based on the selected Group by Field during the same period.
Supported Group by Fields: Category, Section, Author, and Assignee
Feedback widget
The feedback stats widget provides the following metrics:
| Metrics | Description |
|---|---|
| Total Articles | The total number of unique articles that received likes or dislikes during the specified time period, regardless of when the articles were created or published. |
| Total Likes | The number of likes an article received during the specified time period. |
| Total Dislikes | The number of dislikes an article received during the specified time period. |
