How to Customize Ticket Grid View columns in the Customer Portal

Using the column chooser, users can customize the ticket grid view by selecting up to 10 fields to display. It also allows setting custom fields. Follow the given steps to personalize your ticket grid view:

1. Select the column chooser option above the ticket grid. A dropdown menu will appear, where you can choose the required fields to display.
2. After making changes, click Apply.
   
   
3. You can reorder the fields by using the Reorder option.
   
   
   
   
   

By following these steps, you can enhance and personalize your ticket management experience in the customer portal.