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How to Add CCs to Tickets in the Customer Portal
Published:
CCs allow end users to include an extra email address to a ticket, which enables them to receive notifications related to that ticket. It is possible to include up to 48 CCs in a ticket, and they should be separated by a semicolon.
CCs can be added to a ticket either during ticket creation or after it has been created.
At the time of creating a ticket
You can add CCs directly from the ‘Create Ticket’ page while creating a ticket.
After creating a ticket
To add CCs after creating a ticket, use the ‘Ticket Details’ section on the right side of the page.
Note:
- For security reasons, the CCs field in the customer portal is not a dropdown field.
- Maximum of 48 users can only be added to a CC.
In addition, the ‘My Tickets’ feature in the support portal allows users to access all the tickets they have created, and the ‘Tickets I’m CC’d On’ feature allows users to view all tickets in which they have been CC’d by other users.
