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How to Filter Tickets Based on Status in the Customer Portal

Published: Jun 07, 2023

Follow the given steps to filter the tickets based on status in the customer portal:

  1. Find the Status filter option on the upper left corner of the Customer Portal.

    Status filter in the customer portal.png

  2. You can filter all your tickets and the tickets you have been CC’d on according to the selected status.

Filter ticket based on status - single select.png

Note: You can also select multiple status options to filter the tickets.

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