How to Add, Remove, or Cancel an Approver from a Ticket

Follow the given steps to add, remove, or cancel an approver from a ticket:

1. Open any ticket with an approval request and navigate to the Approvals tab.
   
   
2. Click the Add Approver button to open the approver dialog box.
   
   
3. To add approvers, search and select the approvers and click the Add button.
   
   
4. To open the Remove approver dialog box, click the icon as shown below.
   
   
   
   You can post your comment and remove the approver in the request.
   
   

FAQs

Who has the authority to add or remove approvers from requests?

1. Ticket assignee
2. Approval requester

How many approvers can be in one request?

• Upon request, you can ask for a maximum of 25 approvers.

Can you remove an approval request if only one approver is in it?

• No, it can only be removed if there are two or more approvers.