Category / Section
Feature Limits Based on Pricing Plans
Published:
| Scale / Essential | Growth / Pro | Enterprise / Business | |
| Create Ticket Trigger | 25 | 50 | 200 |
| Update Ticket Trigger | 25 | 50 | 200 |
| Time Trigger | 0 | 25 | 100 |
| Auto Assignment | 0 | 50 | 200 |
| Agent Shifts | 0 | 0 | 25 |
| SLA | 1 | 10 | 25 |
| Schedule Reports | 0 | 0 | 25 |
| Webhooks | 5 | 5 | 10 |
| Holiday List | 1 | 10 | 25 |
| Multiple Ticket forms per Brand | 0 | 5 | 15 |
| Ticket Fields | 25 | 50 | 200 |
| Ticket Form Fields | 25 | 25 | 50 |
| Ticket Field Dependency | 5 | 10 | 25 |
| Contact Fields | 0 | 10 | 25 |
| Contact Field Dependency | 0 | 10 | 25 |
| Contact Group Fields | 0 | 0 | 25 |
| Contact Group Field Dependency | 0 | 0 | 25 |
| Dropdown fields option values | 1500 | 1500 | 1500 |
| Activity Types | 0 | 0 | 10 |
| Support Emails | 5 | 10 | 10 |
| Web Forms | 5 | 10 | 25 |
| Web Widgets | 5 | 10 | 25 |
| KB Sections | 25 | 100 | 500 |
| KB Category | 25 | 100 | 500 |
| Custom Apps | 0 | 5 | 10 |
