Category / Section
Feature Limits Based on Pricing Plans
Published:
Scale / Essential | Growth / Pro | Enterprise / Business | |
Create Ticket Trigger | 25 | 50 | 200 |
Update Ticket Trigger | 25 | 50 | 200 |
Time Trigger | 0 | 25 | 100 |
Auto Assignment | 0 | 50 | 200 |
Agent Shifts | 0 | 0 | 25 |
SLA | 1 | 10 | 25 |
Schedule Reports | 0 | 0 | 25 |
Webhooks | 5 | 5 | 10 |
Holiday List | 1 | 10 | 25 |
Multiple Ticket forms per Brand | 0 | 5 | 15 |
Ticket Fields | 25 | 50 | 200 |
Ticket Form Fields | 25 | 25 | 50 |
Ticket Field Dependency | 5 | 10 | 25 |
Contact Fields | 0 | 10 | 25 |
Contact Field Dependency | 0 | 10 | 25 |
Contact Group Fields | 0 | 0 | 25 |
Contact Group Field Dependency | 0 | 0 | 25 |
Dropdown fields option values | 1500 | 1500 | 1500 |
Activity Types | 0 | 0 | 10 |
Support Emails | 5 | 10 | 10 |
Web Forms | 5 | 10 | 25 |
Web Widgets | 5 | 10 | 25 |
KB Sections | 25 | 100 | 500 |
KB Category | 25 | 100 | 500 |
Custom Apps | 0 | 5 | 10 |