Feature Limits Based on Pricing Plans

Published: May 22, 2024

This table outlines the features available in each BoldDesk plan, allowing you to choose the one that best fits your organization's needs.

Feature Name	Scale / Essential	Momentum / Pro	Enterprise / Business
Create Ticket Trigger	25	50	200
Update Ticket Trigger	25	50	200
Time Trigger	0	25	100
Auto Assignment	0	50	200
Agent Shifts	0	0	25
SLA	1	10	25
Schedule Reports	0	0	25
Webhooks	5	5	10
Holiday List	1	10	25
Multiple Ticket forms per Brand	0	5	15
Ticket Fields	25	50	200
Ticket Form Fields	25	25	50
Ticket Field Dependency	5	10	25
Contact Fields	0	10	25
Contact Field Dependency	0	10	25
Contact Group Fields	0	0	25
Contact Group Field Dependency	0	0	25
Dropdown fields option values	1500	1500	1500
Activity Types	0	0	10
Support Emails	5	10	10
Web Forms	5	10	25
Web Widgets	5	10	25
KB Sections	25	100	500
KB Category	25	100	500
Custom Apps	0	5	10