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Feature Limits Based on Pricing Plans

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Scale / EssentialGrowth / ProEnterprise / Business
Create Ticket Trigger25
50
200
Update Ticket Trigger25
50
200
Time Trigger025100
Auto Assignment050200
Agent Shifts0025
SLA11025
Schedule Reports0025
Webhooks5510
Holiday List11025
Multiple Ticket forms per Brand0515
Ticket Fields2550200
Ticket Form Fields252550
Ticket Field Dependency51025
Contact Fields01025
Contact Field Dependency01025
Contact Group Fields0025
Contact Group Field Dependency0025
Dropdown fields option values 150015001500
Activity Types010
Support Emails51010
Web Forms51025
Web Widgets51025
KB Sections25100500
KB Category25100500
Custom Apps0510
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