Category / Section
Feature Limits Based on Pricing Plans
11 mins read
Updated:
This table lists the features included in each BoldDesk plan, along with the corresponding usage limits, allowing you to choose the one that best fits your organization's needs.
| Feature Name | Scale | Momentum | Enterprise |
| Create Ticket Trigger | 25 | 50 | 200 |
| Update Ticket Trigger | 25 | 50 | 200 |
| Time Trigger | 0 | 25 | 100 |
| Auto Assignment | 0 | 50 | 200 |
| Agent Shifts | 0 | 0 | 25 |
| SLA | 1 | 10 | 25 |
| Schedule Reports | 0 | 0 | 25 |
| Webhooks | 5 | 5 | 10 |
| Holiday List | 1 | 10 | 25 |
| Multiple Ticket forms per Brand | 0 | 5 | 15 |
| Ticket Fields | 25 | 50 | 200 |
| Ticket Form Fields | 25 | 25 | 50 |
| Ticket Field Dependency | 5 | 10 | 25 |
| Contact Fields | 0 | 10 | 25 |
| Contact Field Dependency | 0 | 10 | 25 |
| Contact Group Fields | 0 | 0 | 25 |
| Contact Group Field Dependency | 0 | 0 | 25 |
| Dropdown fields option values | 1500 | 1500 | 1500 |
| Activity Types | 0 | 0 | 10 |
| Support Emails | 5 | 10 | 10 |
| Web Forms | 5 | 10 | 25 |
| Web Widgets | 5 | 10 | 25 |
| KB Sections | 25 | 100 | 500 |
| KB Category | 25 | 100 | 500 |
| Custom Apps | 0 | 5 | 10 |
| Brands | 1 | 1 | 10 |
| Chat Fields | 25 | 50 | 200 |
| Chat Form Fields | 25 | 25 | 50 |
| Chat SLA Count | 1 | 10 | 25 |
| Chat Field Dependency | 5 | 10 | 25 |
| Live Chat Widget | 0 | 2 | 10 |
| Chat Business Hour | 1 | 10 | 25 |
| Facebook Channel Limit | 0 | 10 | 10 |
| Facebook Login Limit | 0 | 1 | 10 |
| Instagram Channel Limit | 0 | 10 | 10 |
| SMS Channel Limit | 0 | 2 | 10 |
| Telegram Channel Limit | 0 | 2 | 10 |
| WhatsApp Channel Limit | 0 | 2 | 10 |
