How to cancel Your BoldDesk Subscription
This guide explains how to cancel your BoldDesk subscription directly from the Admin Center. The process is straightforward and ensures all changes are clearly communicated before final confirmation.
To cancel your BoldDesk subscription, follow the given steps.
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Navigate to the Admin Center >> Billing and Subscription.
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On the Billing and Subscription page, click the Cancel Subscription option at the bottom-right corner.
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In the confirmation pop-up window, click the Continue button to finalize the cancellation of your subscription.
If a subscription is canceled, the cancellation typically takes effect at the end of the current billing cycle.
FAQs
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Can I reactivate my BoldDesk subscription after canceling?
No, you cannot reactivate your subscription. Please contact BoldDesk support to reactivate your cancelled account within 30 days after cancellation for an active account and 7 days for a trial account, as it will be deleted thereafter. -
Will my account data be retained after cancellation?
No, BoldDesk retains your data until before the account is scheduled for deletion. Once it is deleted, the entire account will be permanently lost, but you may create a new one using the same information (email and domain). -
Can any agent cancel the subscription?
No. Only agents who have the Manage billing and subscription permission are authorised to cancel a BoldDesk subscription. -
Will canceling affect my current agent seats immediately?
No. Agent seats and all subscription benefits remain active until the current billing cycle ends. -
Can I downgrade instead of canceling?
Yes. You can adjust your plan or agent count through Change Plan in Billing & Subscription if you prefer to modify rather than cancel.
